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Frequently Asked Questions
Why is my order delayed?
Order delays can occur due to a variety of reasons, such as high demand, product availability, shipping disruptions, or unforeseen circumstances. We are committed to keeping you informed about any delays and working diligently to minimize their impact.
How do I cancel an order?
To cancel an order, log in to your account, navigate to your order history, and select the order you wish to cancel. Click the "Cancel Order" button and follow the prompts. If the option is not available, please reach out to our customer support for assistance.
How do I modify an order?
Unfortunately, once an order is submitted, it cannot be modified online. For any modifications such as changing items, quantities, or shipping addresses, please contact our customer support immediately for assistance.
How do I track an order?
To track your order, log in to your account, go to your order history, and select the order you want to track. Click on the tracking number to view real-time updates on your order's journey.How do I get a refund?
To request a refund, log in to your account, go to your order history, and select the order you want to return. Click the "Request Refund" button and follow the prompts. Make sure to review our refund policy for eligibility.