Refund and Returns Policy

Effective Date: 04/09/2023  

Thank you for shopping with Add Glocal Traders. We are delighted to be your premier source for the finest African produce, carefully curated one fresh ingredient at a time. Your satisfaction is paramount to us, and we encourage you to share your contentment with every purchase. In the unlikely event of any dissatisfaction, we kindly request you to follow our detailed return and refund policy provided below.

1. Returns Eligibility:
1.1. We accept returns only for products that are damaged, defective, or wrongly delivered. We do not accept returns for change of mind, wrong choices, or if the product does not meet personal expectations.

2. Initiation of Return:
2.1. To initiate a return, you must contact our customer service team at [email protected] or +1 (978) 941-8223 within 48 hours from the date of delivery.
2.2. Provide your order number, product details, and a clear explanation of the reason for the return.
2.3. Our team will guide you through the return process, which may include providing photos or other relevant information.

3. Return Conditions:
3.1. The returned product must be in its original packaging and condition, with all labels, tags, and seals intact.
3.2. Products that are tampered with, used, opened, or damaged packaging will not be accepted for return.
3.3. Perishable items, including fresh foods and beverages, are not eligible for return due to safety and hygiene reasons.

4. Return Shipping:
4.1. You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
4.2. We recommend using a trackable shipping method to ensure the safe return of the item.

5. Inspection and Refund:
5.1. Once we receive the returned product, it will undergo an inspection to determine its eligibility for a refund.
5.2. If the returned product meets our return conditions, we will process a refund to your original payment method within 10 working days.
5.3. The refund amount will exclude any original shipping charges.

6. Exchanges:
6.1. We do not offer direct exchanges. If you wish to replace a product, please follow the return process as outlined above, and then place a new order for the desired item.

7. Damaged or Defective Items:
7.1. If you receive a damaged or defective product, contact us immediately upon receipt.
7.2. We may request photos or additional information to assess the damage or defect.
7.3. We will arrange for a replacement, exchange, or refund, depending on the situation.

8. Contact Us:
If you have any questions, concerns, or inquiries regarding our Return and Refund Policy, please reach out to our customer service team at [email protected].

By making a purchase on our website, you acknowledge and agree to adhere to the terms of this strict Return and Refund Policy. Please review this policy carefully before placing an order.