FAQs

Can I change the shipping address for my order?

Jon Phileas Kwasi Fesman2023-08-16T15:12:28+00:00If your order has not been shipped yet, you may be able to update the shipping address by reaching out to our support team. Once an order is in transit, address changes might not be possible.

Can I get a refund for shipping charges?

Jon Phileas Kwasi Fesman2023-08-16T15:28:32+00:00Refunds for shipping charges depend on the circumstances of the return. If your order qualifies for a full refund, shipping charges may be included. Check our refund policy for specific details.

How do I cancel an order?

Jon Phileas Kwasi Fesman2023-08-16T14:59:35+00:00

To cancel an order, log in to your account, navigate to your order history, and select the order you wish to cancel. Click the "Cancel Order" button and follow the prompts. If the option is not available, please reach out to our customer support for assistance.

How do I get a refund?

Jon Phileas Kwasi Fesman2023-08-16T15:26:12+00:00

To request a refund, log in to your account, go to your order history, and select the order you want to return. Click the "Request Refund" button and follow the prompts. Make sure to review our refund policy for eligibility.

How do I modify an order?

Jon Phileas Kwasi Fesman2023-08-16T15:06:12+00:00

Unfortunately, once an order is submitted, it cannot be modified online. For any modifications such as changing items, quantities, or shipping addresses, please contact our customer support immediately for assistance.

How do I track an order?

Jon Phileas Kwasi Fesman2023-08-16T15:18:58+00:00To track your order, log in to your account, go to your order history, and select the order you want to track. Click on the tracking number to view real-time updates on your order's journey.

How long does it take to receive a refund?

Jon Phileas Kwasi Fesman2023-08-16T15:27:12+00:00Once your refund is approved, it might take a few business days for the refund to be processed back to the original payment method. The exact timing can depend on your bank or payment provider.

How will I be notified about a delay?

Jon Phileas Kwasi Fesman2023-08-16T14:54:54+00:00If your order is facing a delay, you will receive a notification via email or SMS, providing you with updated information on the expected delivery date. We understand the importance of transparency and will keep you informed every step of the way.  

How will I receive my refund after cancellation?

Jon Phileas Kwasi Fesman2023-08-16T15:02:40+00:00Refunds for canceled orders are typically processed back to the original payment method. Please allow a few business days for the refund to reflect in your account.

What if I want to add items to my order?

Jon Phileas Kwasi Fesman2023-08-16T15:09:48+00:00If you wish to add items to an existing order, you'll need to place a new order separately. If both orders are eligible for combined shipping, our team will make efforts to ship them together.